Translators
Delegates need a good understanding of spoken English to complete our courses. Delegates are permitted to bring a bilingual dictionary into assessments, however mobile phones are not allowed. If a translator is required, please call us for advice.
Disabilities
If a delegate feels that changes may be needed to a course or its assessment because of a disability, please inform us as soon as possible. Ideally this should be prior to booking in order to allow us enough time to assess these considerations and implement any adjustments.
What should I wear?
The dress code for courses is casual – students are advised to wear trousers or jeans (not skirts or dresses) due to the practical nature of many courses. If you have long hair it may be helpful to bring something to tie it back (although this is not essential).
Do I need to bring anything to the course?
As the majority of our courses lead to a regulated qualification, all delegates are required to bring photographic identification (such as a passport or driving licence) when attending a course.
What if I miss some of the course or arrive late?
You must attend the full course to gain certification. Delegates arriving late may be turned away at the instructor’s discretion – the full course fee will remain payable in this event. Please telephone us on 07871350526 if there are any problems of this nature.
What is your Cancellation Policy?
You must give a minimum of 2 weeks’ notice in writing if you need to cancel (or transfer) a booking. Please note that unfortunately cancellations / transfers cannot be accepted over the phone. Please refer to our Terms and Conditions here for our full cancellation policy.
