At Qualsafe Awards we adopt a proactive approach to resolving any
complaint to the customer’s satisfaction. To ensure this is as efficient as
possible, please follow these steps.
1 Contact the Trainer
The first step if you have a complaint is to talk to the Trainer, in private if
necessary, who should try to resolve the problem immediately.
2 Contact the training centre
If you are not satisfied with the outcome, the next step is to notify the training
centre, who will have their own complaints procedures.
3 Contact Qualsafe Awards
Only after giving the training centre the chance to deal with your complaint should
you ask Qualsafe Awards to investigate.
Please contact us, with full details, at
Qualsafe Awards, City View, 3 Wapping Road, Bradford BD3 0ED
Tel: 0845 644 3305
Fax: 0845 900 1333
Email: info@qualsafeawards.org
